Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question.
Cancellation
Once an order has been placed, it’s automatically sent to our warehouse for processing. Due to the high volume of orders our warehouse receives, we usually aren’t able to intercept the ordering to dispatch process. You may request to cancel your order any time before it has been shipped or sent into production. Once your order has been shipped it cannot be cancelled.
For customer‑initiated cancellations in these cases, we may deduct up to 5% of the order total to cover non‑refundable payment‑processing fees that we are charged by our payment providers.This deduction may apply in situations where the cancellation is not due to an error on our side, including but not limited to:
- The order was placed accidentally or in error
- You ordered the wrong item, quantity, variant, or shipping address.
- You did not review your order details (such as product specifications, compatibility, or address) before checkout.
This deduction does not apply if the cancellation is due to an error on our side (for example, we are unable to fulfill the order, the product is out of stock, or there is a significant delay beyond the timeframe indicated at checkout).
Once an order has been shipped or sent into production, it can no longer be cancelled. However, you may still be able to return the item under our 30‑day return policy, subject to the conditions described in our Returns section.
Cancellation requests should only be sent to the official brand email info@wildbeartools.com, as this is the only email that is monitored regularly. All other cancellation requests could not be counted because we do not check any other emails regularly.
Returns (if applicable)
We accept return on products. Customers have the right to apply for return within 30 days after the delivery. To be eligible for a return, your item must be unused, undamaged and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer without notifying us and getting approval from us. You will not get refunded in this situation. Customer is responsible for the shipping costs for any return. No restocking fee to be charged to the consumers for the return of the product.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. You can keep all five bonuses, even if you decide to return the product.
Pre-Orders
All pre-orders are considered non-refundable. When you place a pre-order, you are funding the production of a specific item. These funds are immediately allocated to manufacturing, materials, and logistics. Because of this we cannot cancel an order once it has been placed.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.
Returns and Refunds of eBooks and Non-Physical Goods
All sales of eBooks, digital downloads, and other non-physical goods are final and non-refundable. Once these products have been delivered, they cannot be returned or refunded due to the nature of digital items, which can be easily copied or duplicated.
If a digital product (e.g., eBook or downloadable resource) has been added to an order at no additional cost or as a gift, and the entire order is later canceled or returned, the full retail price of the digital product will be charged and deducted from any refund due. By completing the purchase, you acknowledge this policy and agree to the associated charges if the entire order is canceled or returned.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@wildbeartools.com.