How do I report a problem? What do you need?

Contact us with your order number, a short description of the problem, and one or two photos or a short video. If the parcel was damaged, include photos of the outer packaging too.

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My package arrived damaged or opened How do I start a return? Do I need an RMA number or form? A part or item is missing from my order I received the wrong item My tool arrived broken, or the ends spin freely