How do I start a return? Do I need an RMA number or form?

No form or RMA number is needed. Contact us with your order number and one or two photos of the item as you received it. If you haven’t opened it, a photo of the sealed package is fine.

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How do I report a problem? What do you need? Can I return it before it arrives? Who pays return shipping? Do you send a prepaid label? I received the wrong item My package arrived damaged or opened